Customer Satisfaction Survey

The competition details

Each completed survey will be entered into the prize draw (limited to one per customer branch i.e. where multi offices exist in an organisation, one entry will be accepted for each office ).
Five entries will be drawn at random with a prize of a £250 credit against any processing work undertaken in Jan 08 on the customer’s behalf

Competition rules

Only one entry per customer branch (see above)
Servosteel reserve the right to exclude any entry on the grounds of misuse (quality of data available from the questionnaire)
All entries must be submitted by 5pm 19/12/2007 to be included in the draw
The draw taking place at 9am on Thursday 20th December 2007. Winners will be notified by email following the draw and details of the winners publicised on the website in January 2008.

As part of our process for continuous improvement, your opinions of our services are of vital importance. Please let us have your thoughts on the following questions. All replies will be treated confidentially.

Although this form survey appears long, we believe it will only take you about five minutes to complete.

Your Details

Name:

Title/Position:

Company:

E-mail address:

1. Service

How satisfied are you with the quality of service we provide?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

2. Speed

How quickly did we deliver the service that you asked for in full?

Very Slowly
Slowly
Average
Quickly
Very Quickly

3. Responsiveness

If you had cause to complain or query anything, how satisfied are you with the way your problem was dealt with?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

4. Quality

How do you rate the quality of product that we offer?

Very Poor
Poor
Neutral
Good
Very Good

5. Frequency of use

How often have you used the following services?

a) Stock Control

Daily
Weekly
Monthly
Infrequently
Once

b) Transport

Daily
Weekly
Monthly
Infrequently
Once

6. Accessibility

If you have used any of the following, how easy did you find them to use?

a) Ordering material to be coil pickled

Very Difficult
Difficult
Neutral
Easy
Very Easy

b) Ordering material to slit

Very Difficult
Difficult
Neutral
Easy
Very Easy

c) Ordering material to be decoiled

Very Difficult
Difficult
Neutral
Easy
Very Easy